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Job Name

Banking customer service adviser

Job Description
Banking customer service advisers provide a face-to-face service in banks and building societies.

Salary Low
£15,000 Starter

Salary high:
£24,000 Experienced

Typical hours:
36 to 38 a week

Typical Hours per Day:
evenings / weekends / bank holidays on shifts

How to become a Banking customer service adviser

You can get into this job through:


College

Taking a college course in customer service could help to bring your skills up to date while looking for work. Relevant courses include a Level 2 or 3 Diploma in Customer Service.

Entry requirements

You'll usually need:

Apprenticeship

You can get into this job through a financial services customer adviser intermediate apprenticeship.

Entry requirements

You'll usually need:

Direct Application

Entry requirements vary between employers if you want to apply directly.

You may find it useful to have 4 or more GCSEs at grades 9 to 4 (A* to C) or equivalent qualifications, including English and maths.

Some employers may ask you to pass a series of selection tests when you apply.

More Information

Career tips

Customer service, cash handling and computing skills will be useful.

Further information

You can find out more about careers in finance from The London Institute of Banking and Finance.

What it takes

Skills and knowledge

You'll need:

Restrictions and Requirements



What you'll do

Day-to-day tasks

Your day-to-day duties might include:

Working environment

You could work in a bank or in a contact centre.

You may need to wear a uniform.

Career path and progression

With experience, you could progress to specialist customer service and advice roles, or into management.

You might also be able to apply your customer service skills in corporate or investment banking.





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